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Warranty proccess
At Fronius, we have been making electronics equipment for over a half
a century. At our ISO 9001 certified production plants, we make only
high quality products that we stand behind.
You will probably not encounter a problem with your FRONIUS IG Solar
Inverter, but in the unlikely event that within 10 years from the
original purchase, you discover a problem caused by defects in either
workmanship or materials, we will be happy to see that it is repaired or
replaced depending on what we decide would be best.
The FRONIUS IG Solar Inverters are designed to withstand normal wear and
tear, but they are not indestructible. In the event that your inverter
will need to be serviced, you must follow this policy and procedure for
warranty returns and repairs:
- The
Installer in the field notes a Service issue.
- Installer
calls Fronius Technical Support Representative at 810.220.4414. Fronius Technical Support Representative
determines whether the issue requires a replacement unit or
component, and if so an RMA is issued during the call.
Information is collected regarding system information including
serial number, where the replacement unit/component is to be
delivered and where the potential Service Reimbursement would be
used.
- Fronius
USA, LLC ships a replacement unit/component to the Installer.
- The
Installer replaces the non-functioning unit/component and returns
the non-functioning unit/component back to Fronius within 14 days.
- Fronius
USA, LLC inspects the non-functioning unit/component within 14 days
of receipt to see if the issue falls under the scope of the Warranty
agreement and the Service Reimbursement program.
- If
the issue meets both criteria, a Credit Note is issued by Fronius to
the Fronius Distribution Partner for further credit to the
Installer. An electronic notice of this Credit is sent to both
the Installer and the Fronius Distribution Partner.
- The
Credit is applied to the account of the Installer by the Fronius
Distribution Partner when they make their next purchase of Fronius
equipment within 90 days of the Credit’s issuance.
Contact your local dealer from where you purchased the inverter or a
Fronius Service Partner for immediate handling of warranty issues.
To view the warranty statements for FRONIUS IG Solar Inverters click here
> FRONIUS USA
10 & 15-Years Warranties
To view details on the new Fronius Extended 15-Year Premium Warranty
click here > Fronius
USA
5-Year Warranty Extension to 15 Years
To view the warranty statement for FRONIUS DatCom components click here
> FRONIUS USA
Limited 2-Year Warranty
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